Billing Policy

Welcome to silkdune.com This Billing Policy outlines how we ("Silkdune", "we", "our", or "us") handle payments, billing information, and related processes on our online store. By placing an order, you agree to the terms outlined below.

Accepted Payment Methods

We currently accept the following forms of payment:

Major credit and debit cards: Visa, MasterCard, and American Express

All transactions must be completed in British Pounds Sterling (£)

Billing Information

Accuracy & Responsibility

By making a purchase, you agree to provide accurate, complete, and up-to-date billing and contact details. This includes your email address, billing address, and payment credentials.

Please ensure this information remains current to prevent delays or issues with order processing and delivery.

Pricing & Promotions

Pricing Policy

Product prices are displayed in GBP (£) and are subject to change at any time without prior notice. We reserve the right to update pricing, discontinue items, or alter product availability.

Promo Codes

Discount or promotional codes must be applied at checkout. These cannot be added retroactively and may not be combined unless explicitly stated.

Order Confirmation & Invoicing

Order Confirmation

After you complete your order, you will receive a confirmation email summarising the following:

Items purchased

Selected shipping method

Your billing and contact details

This email serves as your purchase receipt.

Invoice

A full invoice will be included with the shipping confirmation email or in the package. It will outline itemised charges, applied discounts, and any applicable shipping fees.

Payment Processing

Authorisation

By providing your payment information at checkout, you authorise us to charge the full amount using your chosen payment method. All transactions are subject to security checks and fraud prevention systems.

Payment Failure

If a payment fails or is declined, you will be notified by email. Your order will not be fulfilled until payment is successfully completed. You may be asked to provide an alternative method of payment.

Disputes & Chargebacks

If There’s an Issue

If there’s a problem with your order (e.g., wrong item, undelivered parcel, or billing discrepancy), please reach out to us directly at help@silkdune.com
Our support team is committed to resolving any concerns quickly and fairly.

Chargebacks

Unjustified chargebacks will be investigated. If a chargeback is found to be abusive or fraudulent, the customer may be held liable for the full amount plus administrative processing fees.

Contact Us

Need help? We’re just an email or call away:

Email: help@silkdune.com
Phone: +448081609139
Address: 456B Stratford Road, Birmingham, B11 4AE, United Kingdom

Customer Service Hours (GMT – London):

Monday to Friday: 9:00am – 5:00pm

Saturday & Sunday: 10:00am – 2:00pm

We aim to respond to all enquiries within 24 hours.

For more support, please visit our Contact Us page.