Shipping policy

At Silkdune, we are committed to delivering your orders quickly, securely, and with care to provide you with an exceptional shopping experience. Below you’ll find all the details about our shipping process.

Currency Notice

All prices, transactions, and shipping details on silkdune.com are listed and processed in British Pounds Sterling (£).

Shipping Fees

We offer free standard shipping on all orders within the United Kingdom.

✔ No minimum spend
✔ No hidden fees
✔ Dependable delivery you can trust

Processing & Delivery Time

Order Cut-off Time: 7:00 PM GMT (London)

Fulfilment Days: Orders are processed and dispatched Monday–Friday only

Handling Time: Minimum 1 day, Maximum 2 days (Monday–Friday)

Transit Time: Minimum 3 days, Maximum 7 days (Monday–Friday)

Total Delivery Time: Most UK orders arrive within 4–9 working days from order confirmation

Weekend & Holiday Orders: Orders placed on weekends or UK public holidays will be processed on the next business day.

⚠️ Note: During peak periods (holidays, sales events, promotions), delivery times may be slightly extended.

Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking link so you can follow your package in real time.

Address Modification

If you need to change your delivery address, please contact us at help@silkdune.com as soon as possible and before your order has shipped.

Once an order has been dispatched, we are unable to change the delivery address.

Delivery Restrictions

At this time, we deliver exclusively within the United Kingdom.
We do not currently ship to international addresses, PO Boxes, or BFPO addresses.

Contact Us

Need help? We’re just an email or call away:

Email: help@silkdune.com
Phone: +448081609139
Address: 456B Stratford Road, Birmingham, B11 4AE, United Kingdom

Customer Service Hours (GMT – London):

Monday to Friday: 9:00am – 5:00pm

Saturday & Sunday: 10:00am – 2:00pm

We aim to respond to all enquiries within 24 hours.

For more support, please visit our Contact Us page.